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Browse ProductsThe Wu Lab offers complimentary shipping on orders over $100 where carrier service is available. Remote areas, restricted destinations, customs limitations, oversized parcels, or sanctions requirements may be excluded and will be handled at checkout or by customer care.
Each order is prepared, quality-checked, and packaged by the studio before dispatch. Most orders are processed within 2-3 business days.
Standard shipping typically takes 7-14 business days, while express delivery requires 3-5 business days. These timeframes are estimates, not guarantees, and may be affected by customs, local holidays, carrier disruption, or force majeure. If a delay triggers mandatory consumer-law rights, we will provide the required notice and options.
All products are presented in The Wu Lab's bespoke premium velvet gift box with protective outer packaging, helping your jewelry arrive safely.